Policies and Procedures:
***If you are a returning guest you will notice our policies have changed and will apply to all guests. We will continue to do our very best in assisting you with an enjoyable stay in our cabins.***
How do I book a cabin?
You can book your cabin on this website or you can call us at 706-896-7400. It's the same process, the same information, and the same cost either way. A credit card is required for booking. If you are booking a cabin for an event at our facility please let us know which group you are with.
How much do I have to pay when I book a cabin?
We require a $100.00 non-refundable deposit at the time of booking when you book over the phone or online. If you will be arriving within 30 days of your booking, payment in full is required.
When is my balance due?
Your balance is due 30 days prior to your arrival. For arrivals within 30 days, full payment is required at the time of booking.
How many people can sleep in each cabin?
As you view each cabins accommodations you will see the maximum number of occupants based on bedding arrangements. You may bring a roll-away bed or an air mattress for additional guests. There will be a $35.00 charge per guest over the occupancy limit. (We do not supply roll-aways or air mattresses)
Is there a damage deposit or cleaning fee?
Yes. A one time cleaning charge is added to your reservation based on cabin size and number of guests. Should there be any damages associated as a result of your stay, your credit card will be charged accordingly.
All of our cabins are NON-SMOKING. A $200.00 fine will be imposed for evidence of smoking inside our cabins.
What is your cancellation policy?
For cancellations more than 30 days prior to your arrival, we'll refund your payments less a $100 non-refundable deposit. For cancellations within 30 days of your arrival, we are not able to refund your payments. However we will allow you to move your dates one time at no charge to avoid cancellation.
How do we get the keys?
You will proceed directly to your cabin where you will retrieve keys onsite. We will give you instructions in your email reservation confirmation.
What are the check-in and check-out times?
Check-in time is 3:00 p.m. and check-out time is 11:00 a.m.
Can I get an early check-in or late check-out?
We can occasionally accommodate early check-in's, but we rarely are able to grant late check-outs. Early check-in's are only available by prior approval, and we won't know for sure if you can arrive early until the day before your arrival. Please call one day ahead and we'll be able to let you know.
We can offer a late check-out (if available) for an additional fee of $25.00 with prior approval only.
Are linens and towels provided?
Yes. We provide bath towels, hand towels, wash cloths, bath mats, dish towels and dish cloths to accommodate the number of occupants per cabin. We are not a hotel/motel therefore daily linen service is not provided. You should bring more towels from home if more are needed. We do have a laundry facility on site for our guests convenience.
Do you have daily linen & cleaning service?
No, we are not a hotel/motel. We have a full laundry facility available to all our guests. You should bring more towels from home if more are needed. We can arrange for maid service at an
additional cost while you are here if you need it.
What supplies are provided at the cabin?
We provide a starter amount of toilet paper, paper towels, coffee filters, bar soap, hand soap, dish soap, dishwasher soap, and trash bags. You may want to bring extra depending on the length of your stay.
Ice is available for $1.75 per bag. Call ahead and we will put one in your cabin freezer prior to arrival.
Where is the Hiawassee River Retreat located?
We are on S.R. 17/75 just 28 miles North of Helen, GA and 8 miles from the center of Hiawassee, GA.
Can you accomodate large groups?
Yes. We have 12 cabins available to meet your groups needs based on occupancy. Our cabins book fast in peak season for family reunions, corporate retreats, weddings and family vacations so reserve in advance. When you book a cabin with us please indicate which group or party you are with on the reservation.
Can I rent your Pavillion and/or Club House?
Yes. Our Pavillion and Club House is available for rent year round. We can accommodate up to 300 people comfortably between both spaces. Our facility is an ideal gathering place for meetings, cookouts, family reunions and weddings.
Can I fish on the property while I am there?
Yes. Fishing is complimentary for REGISTERED GUESTS ONLY. If you have additional visitors who would like to fish they must register at the office and pay the $100.00 a day CATCH & RELEASE fishing fee. All fishing at anytime is CATCH & RELEASE ONLY. No corn or live bait is allowed; barbless hooks & artificial bait only.
If these rules are violated you will be asked to leave. No refunds on fishing fees.
Are pets allowed?
Yes, WITH PRIOR APPROVAL. We have a very strict pet policy for the safety of all of our guests. 25 lb maximum weight. ABSOLUTELY NO PUPPIES. Shot records must be made available during your visit. 2 pet maximum with a one time $50.00 pet fee per pet. You must crate your pet while you are away from your cabin. ABSOLUTELY NO PETS ON FURNITURE. If there is evidence of pets on furniture and bedding and additional $100.00 cleaning will be billed to credit card on departure.
Where is your office located?
Our office is located onsite and open Monday-Friday from 10:00am - 6:00pm. Saturday & Sunday by appointment only. Please make an appointment if you plan to visit our property and need assistance. You may reach us at 706-896-7400.